QUESTIONS ABOUT THE PRODUCT
WHAT IS SWEET SPEED and WHAT IS ENERGY CHOCOLATE?

Sweet Speed is an idea about energy that never stops. Energy Chocolate is not just ordinary chocolate—it is chocolate with added enhancements, created for focus, energy, and well-being.
WHERE CAN I BUY SWEET SPEED?

Sweet Speed is currently available exclusively at sweetspeed.eu. We recommend checking the store locator.
HOW MANY SWEET SPEED CHOCOLATES CAN I EAT PER DAY?

We understand... it's hard to stop. We recommend up to 4 balls per day (Classic contains caffeine). Recharge (blue) → you can eat as many as you want... if your conscience doesn't stop you.
HOW QUICKLY DOES SWEET SPEED START WORKING?

For most people, the effect starts to be felt in 5–15 minutes, as caffeine from chocolate
is absorbed somewhat more slowly but more evenly than from drinks. The energy is more stable, without major "spike & crash" effects.
IS SWEET SPEED SAFE FOR CHILDREN/PREGNANT WOMEN?

Classic (red) = caffeine → not suitable for children/pregnant women. Recharge (blue) = caffeine-free with vitamins → SUITABLE for children/pregnant women.
DOES SWEET SPEED CONTAIN ARTIFICIAL SWEETENERS, ADDITIVES, OR FLAVOR ENHANCERS?

Sweet Speed is based on natural ingredients. We do not use preservatives or artificial sweeteners. We use real Belgian chocolate and natural colorings.
DOES SWEET SPEED CONTAIN NUTS?

Yes. Sweet Speed contains nuts. Sweet Speed is made from premium milk chocolate and roasted hazelnuts, so it is not suitable for people with nut allergies.

ARE THE COLORINGS IN CHOCOLATE NATURAL?

The colors in the chocolate are totally natural; For Classic: red beet. For Recharge: Spirulina (blue algae)
IS SWEET SPEED GLUTEN-FREE AND VEGAN?

It is not vegan because it contains milk chocolate. It does not contain added gluten, but may contain traces.
WHAT IS THE SHELF LIFE?

Sweet Speed usually has a shelf life of 6 months. Always check the label on the packaging.
HOW MANY PACKAGES CAN I BUY AT ONCE?

as much as you want, but for larger orders, please contact us directly at info@sweetspeed.eu.

ORDERS
HOW CAN I TRACK MY ORDER?

After confirmation, you will receive an email with a tracking code. You can track your order via the delivery service link.
MY ORDER IS DAMAGED OR LOST. WHAT SHOULD I DO?

Write to us at support@sweetspeed.eu with your order number + photo. We'll take care of it right away — speed is in our name for a reason.
WHAT IS YOUR RETURN POLICY?

If the product is damaged or faulty, we will replace it without any problems. Due to the nature of food products, returns of opened products are not possible!

PAYMENTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
  • Cards (Visa, Mastercard, Maestro)
  • PayPal
  • Apple Pay / Google Pay (where available)
  • Cash on delivery (where available)

SHIPPING AND DELIVERY
WHERE ARE YOU SHIPPING IT?

We ship within Slovenia, but we are also working on expanding within the EU.
HOW LONG DOES DELIVERY TAKE?

Standard 1–3 business days in Slovenia. During promotions and holidays, it may take a day or two longer.

ACCOUNT and MEMBERSHIP
I CANNOT LOG IN TO MY ACCOUNT. WHAT SHOULD I DO?

Use the "Forgot password" function. If it doesn't work → write to support.
WHAT IS THE “SPEED CREW”?

A special club for our most loyal customers — early access to new flavors, discounts, exclusives, rewards, and early drops.